Relevance verified: 05/11/2026
Who We Are and Why This Policy Exists
CrownPlay Casino operates at https://crownplay-casino-canada.com/ and is owned and managed by Rabidi N.V. We offer online casino entertainment to players across Canada and take seriously every obligation that comes with collecting and handling personal information.
This Privacy Policy sets out what information we gather from you, how we use it, who we share it with, and what rights you hold as a Canadian resident. It applies to anyone who visits our website, registers an account, makes a deposit, plays games, or contacts our support team.
If you are a resident of Quebec, additional protections under An Act respecting the protection of personal information in the private sector (Law 25) apply to you, and we address those specifically in a dedicated section below.
The Legal Framework We Follow
Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private-sector organisations handle personal information in the course of commercial activity. Where provincial legislation provides equivalent or greater protections, such as the Personal Information Protection Act in Alberta and British Columbia, those rules take precedence for residents of those provinces.
We collect, use, and disclose personal information only with your knowledge and, where required, your consent. We identify the purposes for collection before or at the time of collection. We retain information only as long as necessary to fulfil those purposes or as required by law. You have the right to access your information, correct inaccuracies, and ask questions about how your data is used.
Information We Collect
Information you provide directly
When you register an account, we collect your full legal name, date of birth, residential address, email address, phone number, and the preferred currency you select. During identity verification, you provide copies of government-issued identification documents such as a passport or driver’s licence, as well as proof of address. When you contact customer support by live chat or email at [email protected], the content of those messages and your account details are recorded.
Information collected automatically
Our servers record technical data each time you connect to the site. This includes your IP address, browser type and version, device type, operating system, pages visited, time spent on those pages, and the referring URL. We also use cookies and similar tracking technologies, which are explained in the Cookies section below.
Financial information
When you make a deposit or request a withdrawal, we process transaction data associated with your chosen payment method, whether that is Interac, Interac e-Transfer, credit card, iDebit, ecoPayz, or cryptocurrency. We do not store full card numbers. Payment processing is handled through encrypted channels compliant with PCI DSS standards.
Responsible gambling data
If you use our responsible gambling tools, such as deposit limits, cooling-off periods, self-exclusion, or reality checks, we record those preferences to enforce your choices and to protect your wellbeing. This data is treated with particular care and is not used for marketing purposes.
How We Use Your Information
We use personal information for the following purposes:
Account creation and management. To open your account, verify your identity, maintain your profile, and communicate with you about your account activity.
Age verification. To confirm that you meet the minimum gambling age in your province. The minimum age to play at CrownPlay Casino is 19 years in most Canadian provinces, and 18 years where provincial law permits. We take this obligation seriously and will not knowingly allow underage persons to register or play.
Transaction processing. To handle deposits and withdrawals in Canadian dollars and to maintain accurate financial records.
Legal and regulatory compliance. Canadian law requires us to verify player identity, monitor transactions for signs of money laundering or fraud, and report suspicious activity where legally obligated. We also comply with FINTRAC reporting obligations as they apply to our operations.
Customer support. To respond to your enquiries, resolve disputes, and improve the quality of support we provide.
Security. To detect, investigate, and prevent fraudulent or unauthorised account activity.
Marketing and promotions. To send you information about bonuses, promotions, and updates that we think may interest you, where you have given us consent or where we have a legitimate basis to do so. You can withdraw consent for marketing communications at any time.
Analytics and service improvement. To understand how players use the site so we can fix problems and develop better features. This analysis is conducted in aggregate and where possible uses anonymised data.
Legal Basis for Processing
We process your personal information on the following grounds:
Your consent, where we are required to obtain it. Performance of a contract between you and us, such as operating your player account. Compliance with a legal obligation, including anti-money laundering checks and age verification. Our legitimate interests, which include fraud prevention, network security, and understanding how the platform is used. You have the right to object to processing based on legitimate interests, and we will assess that objection carefully.
Cookies and Tracking Technologies
Cookies are small text files placed on your device when you visit our website. We use them to keep you logged in between sessions, remember your settings, understand how you navigate the site, and deliver relevant content.
The types of cookies we use include:
Strictly necessary cookies. These are essential for the website to work. They handle login sessions, security tokens, and your language preference. They cannot be switched off.
Performance and analytics cookies. These help us understand how visitors use the site. The data collected is aggregated and does not identify you personally.
Functional cookies. These remember your preferences, such as chosen currency or last-played game category.
Targeting and advertising cookies. These track your browsing activity to deliver more relevant promotional content. We use these only with your consent.
You can manage cookie preferences through the cookie settings tool available on our site or through your browser settings. Disabling certain cookies may affect the functionality of the platform.
Sharing Your Information
We do not sell your personal information to third parties. We share it only in the following circumstances:
Service providers. We work with companies that help us deliver our services, including payment processors, identity verification providers, game software suppliers, customer support platforms, and analytics services. These companies act on our instructions and are contractually obligated to protect your information and use it only for the purposes we specify.
Regulatory and law enforcement authorities. We will disclose personal information when required by Canadian law, a court order, or a lawful request from a regulatory or government authority. This includes FINTRAC and any applicable provincial gaming authority.
Fraud and financial crime prevention. We may share information with fraud prevention organisations and financial institutions where we have reasonable grounds to suspect fraudulent activity or a threat to financial security.
Business transfers. If CrownPlay Casino or its parent company Rabidi N.V. undergoes a merger, acquisition, or sale of assets, personal information held by us may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer.
With your consent. In any other circumstances, we will only share your information with your explicit consent.
International Data Transfers
Rabidi N.V. is incorporated outside Canada, and some of the service providers we use are also located in other countries. When your personal information is transferred outside Canada, we take steps to ensure that it receives a comparable level of protection to what is required under Canadian law. We put in place contractual safeguards with the receiving parties and, where required by applicable provincial law, obtain your consent before transferring particularly sensitive information abroad.
Residents of Quebec should be aware that under Law 25, you have the right to be informed about transfers of personal information outside Quebec and the safeguards in place.
Data Retention
We keep your personal information for as long as your account is active or as needed to fulfil the purposes described in this policy. After account closure, we retain certain information for a minimum of five years to comply with anti-money laundering legislation, tax record requirements, and any applicable dispute resolution obligations.
Where data is no longer needed and retention is not required by law, we delete or anonymise it securely.
Security Measures
We use SSL/TLS encryption across the entire CrownPlay Casino website to protect information in transit. Our systems store sensitive data in encrypted form and restrict access to personal information to employees and contractors who have a legitimate need to view it. We maintain technical and organisational measures to guard against unauthorised access, alteration, disclosure, or destruction of your data.
Despite these measures, no system is completely immune to risk. We encourage you to use a strong, unique password for your account and to notify us immediately at [email protected] if you suspect any unauthorised use of your account.
Your Rights as a Canadian Player
You have the right to:
Access. Request a copy of the personal information we hold about you.
Correction. Ask us to correct inaccurate or incomplete information in your records.
Withdrawal of consent. Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the legality of processing carried out prior to withdrawal.
Deletion. Ask us to delete your personal information where there is no overriding legal reason for us to keep it.
Complaint. Lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca, or with the applicable provincial privacy commissioner. Quebec residents may contact the Commission d’accès à l’information at www.cai.gouv.qc.ca.
To exercise any of these rights, email us at [email protected] with the subject line “Privacy Request.” We will acknowledge your request within a reasonable timeframe and respond fully within 30 days, or within the shorter period required by applicable law.
Quebec Residents: Additional Rights Under Law 25
If you are a resident of Quebec, you have the following additional rights:
You have the right to be informed, in plain language, about any automated decision-making that produces legal or significant effects on you. You have the right to request that automated decisions be reviewed by a person. You have the right to data portability in a structured, commonly used format. You have the right to know the names of third parties to whom your personal information is communicated and the reasons for that communication. You may also submit a formal complaint to the Commission d’accès à l’information du Québec.
Our Privacy Officer can be reached at [email protected] and is responsible for compliance with Law 25.
Responsible Gambling and Sensitive Data
Information collected through our responsible gambling tools is treated as sensitive. It is used solely to enforce the limits, exclusions, or restrictions you have set for yourself, and to provide you with appropriate support. This data is never used for marketing or shared with third parties for commercial purposes.
We participate in self-exclusion programs, and players who request exclusion across multiple operators should contact [email protected] directly. We take our duty of care to players seriously and maintain records of responsible gambling requests to ensure they are honoured throughout the period specified.
Anti-Money Laundering and Know-Your-Customer
Canadian federal law, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, requires us to collect and verify the identity of our players, monitor financial transactions, and report suspicious activity to FINTRAC where required. We are legally obligated to carry out these checks regardless of your consent, and we cannot operate your account without meeting these requirements. The information gathered during KYC checks is retained for a minimum period as prescribed by law.
Children and Minors
CrownPlay Casino does not knowingly collect personal information from anyone below the minimum legal gambling age in their province. Our site, games, and promotions are not directed at minors. If we become aware that a minor has registered an account or provided personal information, we will close that account and delete the associated data promptly.
Links to Third-Party Sites
Our website may contain links to third-party websites, including game providers and payment platforms. This Privacy Policy applies only to CrownPlay Casino. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices.
Changes to This Policy
We review this Privacy Policy periodically and may update it to reflect changes in law, our practices, or the services we offer. If we make material changes, we will notify registered players via email or through a prominent notice on the website before the changes take effect. Continued use of the platform following notice of material changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:
Email: [email protected] Website: https://crownplay-casino-canada.com/
We are committed to resolving privacy concerns in a fair, transparent, and timely manner.