Relevance verified: 05/11/2026
CrownPlay Casino Cookie Policy for Canadian Players
This Cookie Policy explains how CrownPlay Casino, operated at crownplay-casino-canada.com, collects, uses, and manages cookies and similar tracking technologies when you visit our website. By using this site, you acknowledge that we may place cookies on your device in accordance with the terms described below.
This policy applies to all visitors accessing the website from Canada, including residents of British Columbia, Ontario, Quebec, Alberta, and all other provinces and territories. It should be read alongside our Privacy Policy, available at https://crownplay-casino-canada.com/privacy-policy/, and our Terms and Conditions, available at https://crownplay-casino-canada.com/terms-conditions/.
What Are Cookies
Cookies are small text files that a website stores on your browser or device when you visit. They are widely used across the internet to make websites work more efficiently, to remember your preferences, and to give operators and their partners information about how users interact with a site.
Cookies are not programs and cannot carry viruses or malware. They cannot access other files on your device. Each cookie is essentially a record that a website places locally so it can recognize you on a return visit, maintain your session, or gather aggregate usage data.
Beyond cookies in the traditional sense, we also use similar technologies such as web beacons, pixel tags, local storage objects, and session storage. Where this policy refers to “cookies,” it covers all of these mechanisms unless a distinction is specifically noted.
How We Use Cookies
CrownPlay Casino uses cookies for several distinct purposes. Some are necessary for the site to function at all. Others improve your experience but are not essential. Others are used for marketing purposes and require your active consent before we activate them.
We group our cookies into the following categories:
Strictly Necessary Cookies
These cookies are required for the website to operate and cannot be switched off in our systems. They are usually set in response to actions you take directly, such as logging in to your account, setting privacy preferences, filling out a form, or making a deposit. Without these cookies, services you have specifically requested cannot be provided. Because they are essential to the operation of the site, we do not require your consent to set them, consistent with the requirements of Canada’s federal and provincial privacy frameworks.
Examples of what strictly necessary cookies do on crownplay-casino-canada.com include maintaining your authenticated session after login, retaining your preferred language or currency setting, supporting our fraud prevention and account security systems, and enabling our responsible gambling tools including deposit limit enforcement and session controls.
Functional Cookies
Functional cookies allow us to remember choices you have made and provide more personalised features. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function as intended.
On crownplay-casino-canada.com, functional cookies support features such as retaining your game lobby filter preferences, remembering your most recently played titles, displaying the correct regional content for Canadian visitors, and supporting live chat availability during your session.
Analytics and Performance Cookies
These cookies collect information about how visitors use our website. The data gathered is aggregated and anonymised, meaning it cannot be used to identify you as an individual. We use this information to understand which pages are visited most frequently, identify technical errors, assess load times, and improve the overall structure and performance of the site.
Analytics services we use may include tools that report on session duration, click paths through the casino lobby, device types, and browser environments. This information helps us make the website faster and more reliable for Canadian players across all provinces.
Marketing and Targeting Cookies
Marketing cookies are used to deliver content and offers that are relevant to your interests. They track your activity across websites and can build a profile of your browsing behaviour. These cookies are placed by us and by trusted advertising partners. We use this information to measure the effectiveness of campaigns, present relevant bonus offers, and limit how often you see the same promotional message.
Because marketing cookies involve more intrusive data processing than necessary or functional cookies, we require your explicit consent before activating them. You can manage your consent preferences at any time through the cookie settings tool accessible in the footer of crownplay-casino-canada.com or via browser-level controls described further below.
Third-Party Cookies
Some of the cookies set on crownplay-casino-canada.com originate from third-party services that we have integrated into the platform. These include game software providers whose titles load within the casino environment, payment processing services, live chat infrastructure, and affiliate tracking systems. Third parties set and control these cookies under their own privacy policies, and we recommend reviewing those policies directly where you have concerns about specific providers.
Third-party cookies we may encounter include those associated with analytics platforms, advertising networks, affiliate program tracking, live dealer software by certified studios, and fraud prevention systems. We take reasonable steps to ensure our third-party partners operate in compliance with applicable Canadian privacy law, but we do not have direct control over the cookies those services set independently.
Cookie Consent and Canadian Law
Canada’s privacy framework for cookies involves multiple overlapping requirements. At the federal level, the Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private sector organizations collect, use, and disclose personal information, including identifiers like cookie-based device IDs and IP addresses. PIPEDA requires that consent be meaningful and informed, and that individuals understand what they are agreeing to.
At the provincial level, Quebec’s Act Respecting the Protection of Personal Information in the Private Sector, significantly strengthened by Act 25, imposes obligations that closely parallel European data protection standards. Under this legislation, organizations serving Quebec residents must obtain clear and specific consent before collecting personal information through non-essential technologies, including marketing and analytics cookies. Consent must be sought before collection begins, not after.
British Columbia and Alberta each have their own Personal Information Protection Acts, both of which operate on a consent-based model similar to PIPEDA. Given that CrownPlay Casino is registered at 1055 Canada Place, Suite 880, Vancouver, BC V6C 0C3, the requirements of British Columbia’s PIPA are particularly relevant to our operations.
When you first visit crownplay-casino-canada.com, we present a consent banner giving you the option to accept all cookies, reject non-essential cookies, or manage your preferences by category. Your selection is stored and applied going forward. You can revisit and update your preferences at any time. Consent given for one category does not extend to another, and withdrawing consent does not affect the lawfulness of any data processing that took place prior to your withdrawal.
Canada’s Anti-Spam Legislation (CASL) is also relevant to how cookies interact with electronic communications. Where cookies are used to support the delivery of commercial electronic messages, we ensure that our practices meet CASL’s consent and identification requirements.
Specific Cookies We Use
The table below lists the main cookie types currently in use on crownplay-casino-canada.com. Individual cookie names may vary as our technical infrastructure is updated.
Session and Authentication Cookies These are set when you log in to your CrownPlay account and expire when your session ends or after a defined period of inactivity. They maintain your authenticated state and allow our security systems to associate your activity with your account for fraud prevention purposes.
Preference Cookies These persist across sessions and remember settings you have applied, such as your chosen interface language, lobby view preferences, and responsible gambling display options. They are set for durations ranging from 30 days to 12 months depending on the specific feature.
Analytics Cookies These are set by our analytics provider and persist for periods ranging from 24 hours to 24 months depending on the specific measurement purpose. They generate pseudonymous identifiers used to distinguish users in aggregate reporting without identifying individuals.
Affiliate Tracking Cookies If you arrived at crownplay-casino-canada.com through a link placed by an affiliate partner, a tracking cookie records the referral. This cookie is used to attribute your registration to the relevant partner and does not influence your gameplay, bonuses, or account standing. These cookies typically persist for 30 to 90 days.
Marketing Cookies These are activated only with your consent and are used to deliver relevant promotional content on our site and on third-party websites where advertising space is purchased. They may persist for up to 13 months.
How to Manage and Control Cookies
You have several avenues for controlling which cookies are active on your device when you visit crownplay-casino-canada.com.
Using Our Cookie Preference Centre
The most direct way to control non-essential cookies is through the preference centre available on our site. You can access it at any time via the cookie settings link in the site footer. From there, you can enable or disable cookies by category, with changes taking effect immediately. Please note that disabling certain functional cookies may affect features such as saved game preferences and live chat availability.
Browser Settings
All major browsers include built-in controls for managing cookies. You can instruct your browser to block all cookies, to block cookies from specific domains, to alert you each time a cookie is about to be set, or to delete all stored cookies. Instructions for managing cookies vary by browser:
For Google Chrome, access cookie settings through the Settings menu, then Privacy and Security, then Cookies and Other Site Data.
For Mozilla Firefox, access cookie controls through Settings, then Privacy and Security, then Cookies and Site Data.
For Apple Safari on macOS or iOS, cookie preferences are found under Preferences or Settings, then Privacy.
For Microsoft Edge, navigate to Settings, then Privacy, Search and Services, then Cookies and Site Permissions.
Clearing your browser’s cookies deletes the stored consent record from crownplay-casino-canada.com, which means we will request your cookie preferences again on your next visit.
Opt-Out Tools for Analytics and Advertising
For browsers where a specific analytics opt-out browser add-on is available, installing it prevents the analytics script from sending data about your visits to the provider’s servers. This is available independently of the consent settings you apply on our site.
For interest-based advertising cookies, the Digital Advertising Alliance of Canada’s opt-out tool at youradchoices.ca provides a centralised mechanism for opting out of participating advertising networks. The Network Advertising Initiative also maintains an opt-out tool at optout.networkadvertising.org.
These third-party opt-out tools operate independently of our consent management system. Using them alongside our on-site preference centre gives you the broadest possible control.
Data Retention
The personal data collected through cookies is retained only as long as necessary for the purpose for which it was collected, consistent with the retention standards applicable under PIPEDA and provincial privacy legislation.
Session cookies are deleted automatically when your browser session ends. Persistent cookies expire at the end of their stated duration, after which the device identifier they carried is no longer associated with any active record in our systems. Analytics data is held in aggregate form and is subject to our standard data retention schedule. Where specific retention periods apply to data collected through marketing cookies, those are governed by the terms of the relevant advertising platform.
You may request deletion of personal data associated with your account, including data linked to device identifiers collected via cookies, by contacting us at [email protected]. Requests will be processed in accordance with our Privacy Policy and the timelines required by applicable law.
Cookies and Responsible Gambling
CrownPlay Casino uses strictly necessary cookies to support responsible gambling features on crownplay-casino-canada.com. These include enforcing deposit limits you have set on your account, maintaining session time alerts, applying self-exclusion settings, and ensuring that responsible gambling prompts display correctly during your session.
Disabling strictly necessary cookies through browser settings may interfere with these protective features. We strongly recommend that players who have activated responsible gambling controls avoid clearing cookies or applying browser restrictions that would prevent these features from functioning correctly. If you experience any issue with responsible gambling controls on the site, contact our support team via live chat or at [email protected].
Children and Age Verification
crownplay-casino-canada.com is an adult gaming platform intended exclusively for players who are 19 years of age or older in all Canadian provinces and territories where that is the legal gambling age, and 18 years of age or older where applicable. We do not knowingly set cookies on the devices of individuals who are below the legal gambling age.
Our age verification process operates at registration, and access to the platform is contingent on verifying age and identity through our Know Your Customer procedures. Cookie data associated with individuals who are subsequently found to be underage is deleted upon discovery, and their account and all associated data are removed from our systems.
Cross-Border Data Transfers
Some of the third-party service providers we engage process data in jurisdictions outside Canada. Where such transfers occur, we take steps to ensure appropriate safeguards are in place consistent with PIPEDA and provincial requirements. This may include relying on contractual arrangements that mirror the protections available under Canadian law.
Given the international nature of cloud infrastructure and advertising technology networks, it is possible that cookie-derived data may be processed on servers located outside Canada. If you have specific concerns about international data transfers related to your use of crownplay-casino-canada.com, you are welcome to direct them to [email protected].
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the services we offer, or the legal requirements applicable to our operations in Canada. When we make material changes, we will make the revised policy available on crownplay-casino-canada.com and, where appropriate, display a notification to returning visitors via the cookie consent banner.
Your continued use of crownplay-casino-canada.com following any update constitutes your acknowledgement of the revised policy. Where updates require fresh consent for previously accepted cookie categories, we will request that consent through the standard preference centre.
Contact Us
If you have questions about this Cookie Policy, about how we use cookies on crownplay-casino-canada.com, or about your privacy rights under Canadian law, please contact us using any of the following:
Email: [email protected]
Phone: +1 (604) 555-2197
Mailing Address: CrownPlay Casino, 1055 Canada Place, Suite 880, Vancouver, BC V6C 0C3
You may also submit a written request through the contact form at https://crownplay-casino-canada.com/contact-us/
If you are a resident of Quebec and believe that your rights under Act 25 or the Act Respecting the Protection of Personal Information in the Private Sector have not been respected, you may file a complaint with the Commission d’acces a l’information du Quebec. If you are a resident of British Columbia and believe your rights under BC PIPA have not been respected, you may contact the Office of the Information and Privacy Commissioner for British Columbia. For federal matters under PIPEDA, the Office of the Privacy Commissioner of Canada is the relevant authority.
We take all privacy inquiries seriously and will respond within the timeframes required by applicable legislation.
CrownPlay Casino operates under Curacao gaming licence number 8048/JAZ. Gambling is intended for adults aged 18 or 19 and over depending on your province of residence. If gambling is affecting you or someone close to you, contact the Responsible Gambling Council of Canada at responsiblegambling.org or call ConnexOntario at 1-866-531-2600.