Relevance verified: 05/11/2026
Licence Information
Legal Operator Details
CrownPlay Casino is operated by Rabidi N.V., a company duly incorporated and registered under the laws of Curaçao, with its registered office at Heelsumstraat 51, E-Commerce Park Vredenberg, Curaçao. The company holds registration number 163631 in the Curaçao Chamber of Commerce.
All gaming services accessible through CrownPlay Casino are provided exclusively by Rabidi N.V. in its capacity as the licensed operator. The operator is solely responsible for the lawful conduct of gaming activities, the integrity of player accounts, and the compliance of all operations with applicable regulatory requirements.
Licence Details
CrownPlay Casino operates pursuant to a B2C Online Gaming Licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body established under the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK, P.B. 2024, no. 157).
| Detail | Information |
|---|---|
| Licence Number | OGL/2023/8048/0101 |
| Licence Type | B2C Online Gaming Licence |
| Issuing Authority | Curaçao Gaming Authority (CGA) |
| Jurisdiction of Incorporation | Curaçao, Kingdom of the Netherlands |
| Regulatory Framework | National Ordinance on Games of Chance (LOK) |
The CGA is the sole governmental authority responsible for the licensing and supervision of online gaming operators in Curaçao. Its mandate encompasses the enforcement of anti-money laundering obligations, responsible gambling requirements, and the protection of player interests. Licence verification may be performed directly through the official CGA public register at www.cga.cw.
Territory of Service and Age Restrictions
CrownPlay Casino provides its online gaming services to eligible players located in Canada, subject to compliance with all applicable federal and provincial laws and regulations governing online gambling in each respective jurisdiction.
Access to CrownPlay Casino is strictly limited to individuals who are 18 years of age or older. In provinces where the legal gambling age is higher than 18, the applicable provincial age restriction applies. The operator employs mandatory age verification procedures at the time of account registration. No person under the legally prescribed minimum age is permitted to open an account, make a deposit, or participate in any gaming activity offered through this platform. The operator reserves the right to request supporting documentation to verify a player’s age and identity at any time.
Certain countries and territories are excluded from the scope of service. A full list of restricted jurisdictions is set out in the applicable Terms and Conditions. It is the player’s responsibility to ensure that accessing and using CrownPlay Casino services is lawful in their country or province of residence prior to registration.
Anti-Money Laundering and Know Your Customer Policy
Rabidi N.V. operates in full compliance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations as prescribed by the Curaçao Gaming Authority and internationally recognised standards, including the Financial Action Task Force (FATF) recommendations.
Know Your Customer (KYC) Verification
All registered players are subject to identity verification procedures. The operator collects and verifies the following categories of information:
- Full legal name, date of birth, and residential address
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address dated within three months (utility bill, bank statement, or equivalent document)
- Proof of ownership of payment methods used for deposits and withdrawals
- Source of funds documentation, where required by the operator’s risk assessment framework
KYC verification must be completed before a player may process a withdrawal. The operator may, at its sole discretion and in accordance with its internal risk-based procedures, request supplementary documentation at any stage of the customer relationship. Failure to provide requested documentation within a specified timeframe may result in suspension of the account pending review.
AML Monitoring and Reporting
The operator maintains a risk-based AML compliance programme, which includes ongoing transaction monitoring, the detection of unusual or suspicious activity, and mandatory reporting obligations to competent authorities where required by law. The operator reserves the right to suspend, restrict, or terminate any account where reasonable grounds exist to suspect that funds are derived from unlawful activity or that a player is engaged in conduct that may constitute money laundering or the financing of terrorism. All relevant information may be disclosed to regulatory or law enforcement authorities in accordance with applicable legal obligations.
Data Protection
Rabidi N.V. processes players’ personal data in accordance with applicable data protection legislation, including the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, and security.
Personal data collected in the course of registration, account management, gameplay, and financial transactions is used exclusively for the following purposes:
- Verification of identity and age
- Account creation and administration
- Processing of deposits, withdrawals, and bonus transactions
- Compliance with AML/CTF obligations and regulatory reporting
- Detection and prevention of fraud, collusion, and other prohibited conduct
- Provision of customer support services
- Communication of service-related and promotional information, where consent has been obtained
All data transmissions between the player’s device and CrownPlay Casino servers are secured using industry-standard Transport Layer Security (TLS) encryption. Player data is stored on secure servers and access is restricted on a need-to-know basis. The operator does not sell or transfer personal data to third parties for commercial purposes outside the scope described in its Privacy Policy. Players have the right to access, rectify, and request the erasure of their personal data, subject to applicable legal and regulatory retention requirements. The full Privacy Policy is available on the CrownPlay Casino website.
Responsible Gambling
CrownPlay Casino recognises that gambling may pose a risk of harm to a minority of players and is committed to providing a safe, responsible, and transparent gaming environment. The operator implements the following responsible gambling measures in compliance with CGA guidelines:
Player Protection Tools
Players may set the following controls through their account settings at any time, at no charge:
- Deposit limits (daily, weekly, or monthly)
- Loss limits (daily, weekly, or monthly)
- Session time limits and session reminders
- Reality check notifications at configurable intervals
- Temporary self-exclusion (cooling-off periods of 24 hours to 6 months)
- Permanent self-exclusion from all CrownPlay Casino services
Once a responsible gambling restriction is activated, it takes effect immediately. Increases to deposit or loss limits are subject to a mandatory waiting period before taking effect, to allow the player time to reconsider. Reductions to limits take effect immediately upon request.
Support and Referral
The operator provides information and direct referrals to certified gambling harm support organisations, including:
- Responsible Gambling Council (RGC) – www.responsiblegambling.org
- Problem Gambling Helpline (Canada) – 1-866-531-2600
- ConnexOntario (Ontario residents) – 1-866-531-2600
- GamCare – www.gamcare.org.uk
Gambling is intended solely as a form of entertainment and should never be engaged in as a source of income, as a means of recovering financial losses, or under the influence of substances. Players who believe they may be experiencing difficulties related to gambling are encouraged to use the self-exclusion tools available within their account or to contact a relevant support organisation directly.
Dispute Resolution
In the event of a dispute between a player and CrownPlay Casino, the following procedure applies:
Step 1 – Internal Complaint Players must submit a formal written complaint to the operator’s customer support team via the designated contact channels prior to initiating any external process. The operator will acknowledge receipt of the complaint within 24 hours and endeavour to provide a substantive response within 14 calendar days.
Step 2 – Escalation If the complaint is not resolved to the player’s satisfaction within the initial review period, the matter may be escalated to the operator’s compliance department. Players will be informed in writing of the outcome of any internal review, including the reasons supporting the operator’s position.
Step 3 – Alternative Dispute Resolution Should the internal resolution process fail to produce a satisfactory outcome, players may refer their complaint to an independent Alternative Dispute Resolution (ADR) provider approved by the Curaçao Gaming Authority. Details of the applicable ADR service are available upon request from the operator’s customer support team.
Step 4 – Regulatory Complaint Players retain the right to submit a formal complaint directly to the Curaçao Gaming Authority at any time. Complaints may be submitted via the CGA’s official portal at www.cga.cw.
The operator is committed to resolving all disputes in a fair, transparent, and timely manner consistent with its regulatory obligations.
Contact Information
For regulatory, licensing, or compliance enquiries, players may contact the operator’s support team through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week through the CrownPlay Casino website
- Registered Address: 1055 Canada Place, Suite 880, Vancouver, BC V6C 0C3